Where’s My Order?

 

Where is my order?

Orders placed before 2pm Monday-Friday are printed and despatched the same day, unless you’ve selected a later date. We’ll send you a despatch confirmation email to let you know when your order is on its way.

Luxury and hand-finished cards will be despatched 2 working days from order being placed, unless you've selected a later date. We’ll send you a despatch confirmation email to let you know when your order is on its way.

Most orders are sent by Royal Mail First Class. 93% of Royal Mail First Class post is delivered the next working day, following despatch, but please allow 1-3 working days for delivery (excluding Sunday).

Large Format cards may not fit through a standard UK letterbox. In this instance your postman should leave a calling card for your item(s) to be collected from your local Post Office/Sorting Office. We recommend that Large Format cards are delivered to an address where someone is available to accept delivery, otherwise please allow additional time when ordering to ensure that your card can be delivered, and/or collected from your local Post Office/Sorting Office

You can also track the progress of your order in your account until the point that your order is despatched. Simply sign in, click My Orders and search for the relevant order. The last 10 orders are shown on the first screen, each order will have an order status as follows;


How to check the status of an order

You can track the progress of your order in your account until the point that your order is despatched. Simply sign in, click My Orders and search for the relevant order. The last 10 orders are shown on the first screen, each order will have an order status as follows;

Order Status

Definition

Pending

Order has not been completed / awaiting payment.

Processing

We have received your order and have sent you an order confirmation email. You can click on the order numbers to see the full details of each order placed.
If you have one or more different cards in any particular order then the order status will show as processing until all the items in that order have been despatched.

Complete

Your order has been completed and despatched. We have sent you an order despatch confirmation email

Cancelled

You have cancelled your order.


If your order hasn’t arrived 3 working days after the date of despatch, please
contact us.

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We recommend that we send you an email reminder 6 days before the event. This will give you enough time to browse our site, personalise a card and choose an appropriate despatch date. All cards are sent by 1st class Royal Mail which is a 1-3 working day delivery service.
Despatch Date
The day we post out your item(s) is classed as the despatch date. This is NOT the day it will be delivered.
All items ordered before 2pm Monday to Friday are despatched the same day, unless you've selected a later date. Please see the table below for further information.

Delivery Information
Order Placed Despatch Day
Before 2pm Monday to Friday Same Day
After 2pm Monday to Thursday The following day
After 2pm Friday The following Monday
Anytime Saturday and Sunday The following Monday
Bank Holidays The following working day


Royal Mail state that 93% of 1st Class mail is delivered the next working day (including Saturdays). In our experience most deliveries arrive within 3 working days following despatch.

Be sure to choose a despatch date allowing adequate time for delivery in order to avoid disappointment.

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